Solt PKR Privacy Policy — Your Data, Handled with Care

1. Overview

Solt pkr ("we", "us", "the platform") takes your privacy seriously. This Privacy Policy applies to all personal data collected through the solt pkr website at soltpkr.net and through the solt pkr Android application. It covers every stage of your interaction with the platform — from your first visit as a guest to ongoing use as a registered account holder.

By creating an account or continuing to use solt pkr after this policy has been published, you acknowledge that you have read and understood how your data is handled. This policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines.

We will only collect and use personal data where we have a legitimate reason to do so — such as operating your account, processing deposits and withdrawals in PKR, complying with identity verification requirements, or improving the platform experience. We will not collect data beyond what is reasonably needed for these purposes.

2. Data We Collect

The categories of personal data we may collect and hold about you include:

Identity & Contact Information

• Full name as provided during registration
• Date of birth (used for age verification — 18+ requirement)
• Email address
• Mobile number
• Residential address (required for identity verification)
• National Identity Card (CNIC) number or copy, where identity verification is requested

Account & Activity Data

• Username and account ID
• Login history including timestamps and IP addresses
• Betting history — sports bets placed, markets, stakes and outcomes
• Casino game history — games played, wagers and results
• Bonus and promotion usage
• Deposit and withdrawal records
• Communications with customer support

Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system and browser or app version
• Session duration and navigation paths within the platform
• Crash reports and error logs from the Android app

3. How We Collect Your Data

We collect personal data through the following channels:

• Registration form — when you create your solt pkr account, you provide your name, email, mobile number and date of birth directly.
• Account activity — your betting and casino activity, deposit and withdrawal actions are automatically recorded as part of platform operation.
• Identity verification — if we request KYC (Know Your Customer) verification, you may submit a copy of your CNIC or other government-issued document.
• Payment processing — transaction data is generated when you use JazzCash, Easypaisa, Raast, Bank Transfer or card payments. We receive confirmation and reference data from payment providers but do not store full card or account details on our own servers.
• Device and browser — technical data is collected automatically when you access the platform, including IP address, browser type and session behaviour.
• Support communications — if you contact our support team via live chat or email, we retain those communications as part of your account record.
• Cookies and similar technologies — see the Cookies section below for full details.

4. Why We Use Your Data

We use the personal data we collect for the following purposes:

Purpose	Data Used	Basis
Creating and managing your account	Name, email, mobile, date of birth	Contract performance
Processing PKR deposits and withdrawals	Payment method details, transaction records	Contract performance
Age and identity verification (18+ enforcement)	Date of birth, CNIC / identity document	Legal obligation / platform rules
Fraud detection and security monitoring	Login history, IP address, device data, transaction patterns	Legitimate interest
Responsible gaming monitoring	Betting history, session data, deposit patterns	Legitimate interest / duty of care
Sending account notifications and support responses	Email, mobile number	Contract performance
Improving platform performance and fixing bugs	Technical data, error logs, session behaviour	Legitimate interest
Sending promotional communications (where opted in)	Email, mobile number, betting preferences	Consent

We will not use your personal data for any purpose that is incompatible with the reasons listed above without first informing you and, where required, obtaining your consent.

5. Data Sharing

Solt pkr does not sell your personal data to third parties. We may share data with the following categories of recipients only where necessary and for the purposes described in this policy:

• Payment providers — JazzCash, Easypaisa, Raast and partner banks receive the transaction information required to process your deposits and withdrawals. These providers have their own privacy policies and operate under applicable financial regulations.
• Identity verification services — where KYC checks are required, your identity documents may be processed by a third-party verification partner. These partners are bound by strict data handling obligations.
• Casino game suppliers — game providers whose titles appear in the solt pkr casino receive limited gameplay data (session tokens, wager amounts) required to operate their games. They do not receive your full personal profile.
• Platform infrastructure providers — hosting, database and content delivery services that power the solt pkr platform may process your data as part of their service. All such providers are required to handle data securely and only for the purposes we specify.
• Analytics services — aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance. This data does not identify individual users.

We may also disclose personal data where required to do so by applicable law, court order or where disclosure is necessary to protect the rights, safety or property of solt pkr, its users or the public.

6. Data Retention

We retain personal data for as long as your account is active and for a reasonable period thereafter, in line with the following guidelines:

• Active account data — retained for the full duration of your account's existence plus a minimum of five years following account closure, to satisfy record-keeping obligations.
• Transaction records — deposit and withdrawal records in PKR are retained for a minimum of five years from the date of the transaction.
• Identity verification documents — retained for the period required to meet verification obligations, then securely deleted or anonymised.
• Support communications — retained for three years from the date of the last communication, unless the matter is ongoing.
• Technical logs — server logs, IP records and session data are retained for up to 12 months and then deleted or aggregated into anonymised form.
• Marketing consent records — retained for as long as you remain opted in, and for a reasonable period after opt-out to document compliance.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with your identity.

7. Data Security

Solt pkr implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the solt pkr platform
• Encrypted storage of sensitive account data including passwords (stored as hashed values, never in plain text)
• Access controls restricting internal staff access to personal data on a need-to-know basis
• Regular security monitoring and vulnerability assessments
• Two-factor authentication options available for your account login

While we take all reasonable steps to secure your data, no system connected to the internet can be guaranteed to be completely free from risk. You also have a role to play — keep your login credentials private, use a strong unique password and contact support immediately if you suspect unauthorised access to your account.

8. Cookies & Tracking Technologies

Solt pkr uses cookies and similar technologies to make the platform work correctly, remember your preferences and understand how users interact with the site. The types of cookies we use are:

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of these without disrupting your ability to use the platform.
• Functional cookies — used to remember your preferences, such as language settings or your preferred sports or game categories. These improve your experience but are not strictly necessary.
• Analytics cookies — used to collect aggregated data about how pages are used, which sections are most visited and where users encounter difficulty. This helps us improve the platform over time. Data collected is anonymised where possible.
• Security cookies — used to detect suspicious activity, such as multiple failed login attempts or signs of automated bot activity.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use core platform features. The solt pkr platform does not currently use third-party advertising or retargeting cookies.

9. Payment Data & PKR Transactions

When you deposit or withdraw funds via JazzCash, Easypaisa, Raast, Bank Transfer or card, the transaction is processed by the relevant payment provider. Solt pkr receives confirmation of the transaction — including reference numbers, amounts in PKR and timestamps — but does not store your full JazzCash or Easypaisa account credentials, card numbers or bank account details on our own servers.

Payment providers process your financial data under their own privacy policies and security standards. Solt pkr is not responsible for data handling by third-party payment processors, though we only work with reputable providers that maintain appropriate security measures.

All transaction records in PKR are maintained securely as part of your account history and are available to you within the platform's account section. These records are also retained by solt pkr for internal audit and security purposes as described in the Data Retention section above.

10. Your Rights

As a solt pkr user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via the details in the Contact section below.

11. Children & Minors

Solt pkr is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. The registration process includes a date of birth field, and accounts found to have been created by persons under 18 will be immediately closed and their data deleted in accordance with applicable obligations.

If you are a parent or guardian and believe that a minor has registered on solt pkr using false age information, please contact us immediately so we can investigate and take appropriate action.

12. Changes to This Policy

Solt pkr may update this Privacy Policy from time to time to reflect changes in platform functionality, data practices or applicable requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes to how we use your data, we will make reasonable efforts to notify registered users — for example via an on-site notification or an email to your registered address. However, it remains your responsibility to check this page periodically and stay informed about how your data is handled. Continued use of the platform after a revised policy has been published constitutes your acceptance of the updated terms.

13. Contact

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the solt pkr support team. You can reach us via the live chat feature on the platform or by emailing the address shown in the footer of this page.

We aim to respond to all privacy-related requests within 5 business days. For account closure requests or data deletion enquiries, please include your registered email address and account ID so we can locate your record promptly.